Shipping Protection & Tipping Policy

At CAVOLUME, we aim to make every purchase clear and easy to understand from checkout through delivery. To give customers more flexibility, we may offer optional services such as Shipping Protection and Tipping during checkout. These services are completely voluntary and are not required in order to place an order.

1. Optional Checkout Services

Both Shipping Protection and Tipping are optional additions. Customers can decide for themselves whether they would like to include either service with their purchase.

Declining these optional services will not prevent you from completing your order or affect the normal processing of your purchase.

Shipping Protection: Optional coverage intended to provide assistance for eligible packages that are lost, damaged, or stolen during transit.

Tipping: An optional contribution that allows customers to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection Coverage

Customers who choose to add Shipping Protection during checkout may receive additional protection for certain qualifying delivery-related situations.

Eligible cases may include package loss, transit damage, or theft, subject to the applicable coverage terms, conditions, and exclusions.

For complete details regarding eligibility, coverage limits, exclusions, and other applicable terms, please review our Shipping Protection page here:

https://cavolume.com/products/123123shipping-protection

We recommend reviewing the relevant terms before choosing to add Shipping Protection to your order.

3. Refunds for Optional Services

We understand that customers may occasionally add an optional service by mistake or simply decide that they no longer want it after completing checkout.

If you would like to remove Shipping Protection or a Tip from your order, please contact our customer support team. We can provide a full refund of the amount paid for the applicable optional service.

Refund requests for these voluntary charges may still be submitted even if your order has already entered processing or has been shipped.

Once approved, the refund will be returned to the applicable payment method according to standard payment-processing timelines.

4. Contact CAVOLUME

If you have questions about Shipping Protection, Tipping, or would like to request a refund for either optional service, please contact us using the information below:

Brand: CAVOLUME
Company Name: Taigoo Trading (HongKong) Limited
Email: support@cavolume.com

Business Address:
Taigoo Trading (HongKong) Limited
UNIT 1406B 14/F, THE BELGIAN BANK BUILDING,
NOS 721-725 NATHAN ROAD,
HONG KONG